AI Enquiry Automation
Turn incoming business enquiries into organized, actionable requests. InferXspace agents are customized to your intake channels, business information and team handoff rules.
Sales intake
Capture the requested service, customer context and missing details in a structured brief.
Service requests
Categorize incoming questions and prepare a handoff for the responsible team.
Response preparation
Draft replies using approved information, with review before sending where required.
Map the first conversation
An enquiry may arrive as a short email, a contact form or a long message with attachments. Begin by identifying the channels your team actually monitors and the questions needed for a useful handoff. We agree a consistent request record, including source, topic and outstanding information. The agent workflow is then designed around those inputs rather than a generic script.
Give the agent clear boundaries
Decide which business information the agent may use and which statements require a person to check them. Pricing, delivery commitments and unusual customer requirements can be routed to a named reviewer. Unclear requests should be flagged for clarification. The goal is to help the team respond with context while keeping ownership of the customer relationship clear.
Connect the handoff
We assess authorized access to your inbox, CRM or internal tools before confirming any integration. Duplicate messages, failed updates and reassignment need explicit handling. A pilot can begin with a prepared summary for review before extending to approved updates in another system. Your existing workflow determines which steps are useful to automate.
Measure useful responses
Compare the pilot with your current response process using representative enquiries. Track time to first reviewed response, categorization errors, missing information and manual corrections. For teams in India and the UAE, language needs and operating hours should be included in discovery. Share anonymized examples and request volumes to help define a realistic first scope.
Will this send replies automatically?
Only if sending is included in the agreed scope and rules. A pilot can prepare drafts for your team to approve first.
Can it connect to our CRM?
We review API access, permissions and required fields before confirming compatibility.
Does it guarantee more leads?
No. It can improve intake and follow-up workflows; traffic quality, demand and your sales process still affect enquiries and sales.